The District Administration of Rohrbach used the CAF two times, in the years 2004 and also 2007 and they planned to use CAF again in the 4th quarter of 2012.
Benefits of self-assessment were:
– effective identification of the strengths of the organisation and the areas where improvement has to be made;
– identification of relevant improvement actions;
– increased level of awareness and communication throughout the organisation;
– people started to become aware and interested in quality issues;
– people developed a better understanding of the organisational issues/problems;
– self-assessment gave rise to new ideas and a new way of thinking.
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